The effect of web-based video communication as preparation before neonatal back transport on parents' perception of nursing care

INTERVENTION: The intervention will consist of video‐talks where the parents and the primary nurse at the community hospital will take part, before back transport from neonatal intensive care. The content of the talk will be information on care routines and the setting where the infant and the family will be cared for after the transfer. The parents will have the opportunity to ask anything and have a free conversation with the primary nurse. Each participant will receive at least one video talk with a duration of 15 minutes. The control group will not receive any video talks. CONDITION: Nurse‐parent communication in connection with neonatal back transport ; Neonatal Diseases PRIMARY OUTCOME: A questionnaire will be distributed to the parents at discharge from the community hospital. ; ; Outcomes that will be recorded: (graded on Visual Analogue Scale [VAS]) concerning parents' perception on: ; 1. Treatment (nursing care at the community hospital) ; 2. Quality of information ; 3. Psychological preparation before transport SECONDARY OUTCOME: The following will be assessed within the survey parents receive at discharge:; 1. Consistent infant‐feeding routines at the two hospitals ; 2. Consistent information on the back transport INCLUSION CRITERIA: Parents to newborn infants, cared for in the Neonatal Intensive Care Unit, Umea University Hospital and who are geographically belonging to a Community Hospital in the county of Norrbotten, Sweden and will be back transferred. Both male and female infants are eligible, and there are no age limits for the parents.