Can communication skills training improve therapeutic communication between nurse-patient and patient satisfaction with nursing care?

INTERVENTION: This study comprises three study groups randomly assigned for training: 1) no training, 2) case‐based communication training, and 3) simulated scenario‐based communication training. Randomization codes will be conducted by permuted randomized blocks (blocks of 4, allocation ratio 1:1), by an independent party that will not be involved elsewhere in the trial. Case‐based communication training consists of eight 2‐hour sessions. The content for case‐based communication training is: 1. An introduction to therapeutic communication codes and skills 2. The application of communication codes and skills to care‐providing and discharge planning nurse‐patient communication 3. Discussion based on a scenario of a cancer patient, which includes assessment of the needs of patients and their families as a part of care‐providing and discharge planning, sufficient nursing instruction regarding care‐providing and discharge planning, offering social resources related to discharge planning that meet the needs of cancer patients, and appraisal of the effect of instructions. The scenario‐based simulation course features a comprehensive outline encompassing detailed scenario descriptions, course objectives, essential instructional components (material and equipment selection and management), and achievement standards. CONDITION: Improvement of nursing care in patients with cancer ; Not Applicable PRIMARY OUTCOME: Patient satisfaction measured using the La Monica–Oberst Patient Satisfaction Scale (LOPSS) and the Patient Satisfaction with Nursing Care Quality Questionnaire (PSNCQQ) after the intervention SECONDARY OUTCOME: Nurse communication skills measured using the self‐efficacy questionnaire (SE‐12) and the Nurse‐Patient Therapeutic Communication Questionnaire after the intervention INCLUSION CRITERIA: Patients: 1. Aged >45 years old 2. Treatment with chemotherapy for the first time in 5 years 3. Not participating in any clinical trial 4. Sufficient command of the Chinese language 5. No cognitive impairment 6. Provision of informed consent Nurses: 1. Certification to provide oncology care 2. Permanent staff 3 Providing care to patients with cancer treated with chemotherapy 4. Providing consent to participate in both pre‐and post‐test passements