Supporting Follow-up After Newborn Hearing Screening with Reminder Phone Calls

INTERVENTION: Intervention1: Structured phone call reminders in addition to standard care: Parents/guardians of infants referred after newborn hearing screening will receive one structured telephone reminder in addition to standard care. The reminder call will be made once, one week before the scheduled follow‐up appointment. Each call will last approximately 5 10 minutes and will reinforce the importance of follow‐up, confirm the appointment date and time, and address any concerns related to the scheduled visit. Control Intervention1: Standard care routine counselling and discharge instructions only: Parents/guardians in the control group will receive standard care consisting of routine counselling and discharge instructions after newborn hearing screening. No structured telephone reminder will be provided during the study period. CONDITION: PRIMARY OUTCOME: Follow‐up compliance defined as the proportion of infants who attend the scheduled follow‐up hearing assessment after referral on newborn hearing screening.Timepoint: At the scheduled follow‐up hearing assessment ; within 3 months of the initial newborn hearing screening SECONDARY OUTCOME: Knowledge Attitude and Practice KAP ; score of parents ; ; Barriers to follow‐up complianceTimepoint: At the follow‐up visit INCLUSION CRITERIA: Neonates referred after initial newborn hearing screening requiring follow‐up evaluation. Consent provided by the parents or guardians for participation in the study