The impact of a Personal Outpatient Worksheet and Educational Reference form on patient engagement and communication in the surgical clinic: multicentre randomized clinical trial

Background: In contemporary medicine, time pressure, limited resourcing, human factors, and health literacy are barriers to delivering high-quality patient-centred care. Improving patient engagement may mitigate these barriers. This study evaluated the impact of the Personal Outpatient Worksheet and Educational Reference (POWER) form on patient engagement in the surgical outpatient setting. Methods: A multicentre, randomized clinical trial was conducted in two metropolitan hospitals between July 2022 and January 2025. Patients over 16 attending a general surgical outpatient appointment were eligible for inclusion. Participants were randomized into either intervention or control cohorts using a random number generator with 1 : 1 allocation stratified by sex. All participants underwent a surgical outpatient appointment, which was audio-visually recorded. The intervention cohort received a copy of the POWER form, a document with five suggested questions participants could ask during their appointment. The control cohort received standard care without the POWER form. Participants were telephoned one week after their appointment to complete a survey. The primary endpoint was patient recall, assessed by comparing survey responses with the recorded discussion, using an intention to treat analysis. Results: A total of 143 participants were recruited (71 participants to intervention, 72 to control). Ten participants (five in each group) withdrew and were excluded from analysis of the primary endpoint. Mean recall in the intervention cohort was 88% (95% confidence interval 83 to 92) compared with 31% (26 to 35) in the control group (P < 0.001). Conclusion: Use of the POWER form in the general surgical outpatient setting significantly improves patient recall. Registration number: ACTRN12625000075482 (https://www.anzctr.org.au/). © The Author(s) 2026. Published by Oxford University Press on behalf of BJS Foundation Ltd. This is an Open Access article distributed under the terms of the Creative Commons Attribution-NonCommercial License (https://creativecommons.org/licenses/by-nc/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is properly cited. For commercial re-use, please contact reprints@oup.com for reprints and translation rights for reprints. All other permissions can be obtained through our RightsLink service via the Permissions link on the article page on our site—for further information please contact journals.permissions@oup.com.