Task stressfulness moderates the effects of verbal person centeredness on cardiovascular reactivity: a dual-process account of the reactivity hypothesis.

This study sought to investigate the impact of person-centered comfort on cardiovascular reactivity and to test a recently developed dual-process theory of supportive message outcomes proposing that the impact of supportive communication is moderated by the motivation and ability to attend to message content. Participants (n = 179) completed a public speaking task that served to experimentally manipulate stress. During the preparation period, instant messages containing either low or high person-centered messages or containing no imbedded supportive message were sent. Results indicated that, in line with theoretical predictions, message content did influence mean arterial pressure and heart rate for participants exposed to moderate but not to low or high stress. Results are discussed in terms of the dual-process theory of supportive message outcomes, and the discussion offers both theoretical and practical implications of the research.