How does organizational culture influence care coordination in hospitals? A systematic review.

OBJECTIVE: This research to review the attributes of the organizational culture that may influence care coordination and to identify which organizational culture type that may enhance care coordination. METHODS: We conducted a systematic review published in Science Direct, Proquest and Scopus. The inclusion criteria were quantitative and qualitative studies with respect to organizational culture and care coordination in hospitals, published in the English language between January 2006 and July 2017. PRISMA-P 2015 checklist was utilized to analyze and report this review. RESULTS: 359 articles generated, 66 articles were reviewed. Our review found that organizational culture generally falls into four categories: hierarchy, clan, adhocracy, and market. Our review, furthermore, indicated that the following organizational culture attributes influenced care coordination: relationships and communication within the team, teamwork, success criteria, conflict management, and the authority and autonomy. CONCLUSION: Our review suggested hospital managers adapt clan culture to improve care coordination in their hospitals.