Written information delivery to improve patient understanding and anxiety at Flexible cystoscopy

INTERVENTION: Written information on standardised proforma (outlining findings at cystoscopy and planned management specific to the patient) added to standard verbal information given immediately after flexible cystoscopy CONDITION: Haematuria Urothelial carcinoma Voiding symptoms PRIMARY OUTCOME: Understanding of information given ‐ patient asked to write in free text the findings of cystoscopy and proposed management plan. Comparison to findings and plan as recorded by proceduralist, with scoring as 0 (inaccurate), 1 (partially concordant) and 2 (accurate and concordant) SECONDARY OUTCOME: Self‐reported anxiety level on a 5‐point Likert scale Self‐reported feeling of being adequately informed on a 5‐point Likert scale INCLUSION CRITERIA: Any patient undergoing flexible cystoscopy